November 22, 2024
Customer and Commercial - General Manager
Cathay Subsidiary Services consists of several independent departments that provides professional services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Cargo Terminal, Cathay Dining, Hong Kong Airport Services Limited and Vogue Laundry Service Limited.
Responsibilities
Responsible for achieving subsidiaries’ sales targets through effective management of sales & pricing strategies for subsidiaries products and services.
Collaborate with internal stakeholders to agree sales targets, sales plans and align appropriate trade-offs.
Liaise with subsidiaries leadership and commercial teams on product/ service development to meet targeted market needs and potential, including providing customer / market feedback.
Design commercial strategy to maintain a balanced customer portfolio to maximise third party business contributions.
Develop commercial plans to improve the gross margin of sales in line with commercial targets.
Accountable for third party aviation, non-aviation sales and account management coordination/ activities.
Accountable for Cathay account management across all subsidiary products and services.
Build and execute the most appropriate organisational model to best interact with clients and customers at all stages of the sales cycle to support overall customer and commercial objectives for specific products and services.
Identify the capability needs of customer and commercial teams, and initiating relevant development activities, including training in sales and customer account management.
Discover and evaluate new market opportunities and ways for expanding new business.
Formulate and manage marketing, brand, and public relations strategies for all subsidiaries.
Deliver against KPIS including gross revenue, cost of sales, customer satisfaction and customer retention.
Requirements
Degree holder or above in business administration, marketing, sales or related discipline.
Minimum 10 years’ relevant experience in commercial, business development and/or customer services fields, including at least 5 years at managerial level. Relevant experience in cargo, airline catering, ground handling and/or laundry industries is highly beneficial.
People-oriented leader with strategic mindset and strong entrepreneurship skills.
Sound commercial acumen with pricing experience, strong negotiation skills as well as planning and organisation abilities.
Excellent account management skills, and customer-oriented mindset.
Solid contract management experience is highly preferred.
Excellent influencing, interpersonal and presentation skills.
Team player, who is also proactive and able to work independently.
Proficient in written and spoken English and Chinese.
Application Method
We offer a competitive remuneration package and a full range of benefits. Interested parties please send your resume with your current and expected salary to Head of Talent Acquisition & Development, Cathay Subsidiary Services, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong or email to recruitment@cpcs.com.hk on or before 31 May 2024.
If you have any inquiries, please feel free to contact 2450 2988 to Talent Acquisition Team, People Department, Cathay Subsidiary Services.
The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.
We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Talent Acquisition Team.
Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong
Email: recruitment@cpcs.com.hk
Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.